I just want to salute the Carleton SCIC (our computer tech support people) for fixing my computer when I thought it had died. They not only got it back from a blank black screen in about ten minutes, but the explained what likely caused the problem and how to avoid it. HP tech support, by contrast, not only misidentified the problem, but wanted to charge me $50 to tell me how to solve it by myself over the phone. I mean, I could understand it if I needed to send the machine in -- but $50 to talk to a technician over the phone? That's bogus.
So thank you SCIC, for saving me a lot of heartache.