I admit that the only reason I got a Dell for law school is because Chicago told me to (and my old computer broke). But, after having experienced a minor problem with the computer these past few days, I just want to say Dell tech support is amazing. A huge contrast with HP. They were great over the phone, walked me through all the stuff they wanted to try, were very friendly (and understandable), and when they thought they figured out what might be the problem, they sent a technician over to my house with all the parts next day. Actually, it was scheduled for "Friday or Monday", but then they told me they could come by Thursday. And when I asked if they could come to a different place (Friday I'd be in Minnesota, so I was going to leave it at my dad's office -- today I'm still in Maryland), they didn't bat an eyelash. And when the technician showed up, he basically took apart and put back together my entire computer, before my eyes, in the space of 25 minutes. Which was pretty cool, actually.
A+ all around. Great work.